What are favourites and how do I manage them?
Feedback Feature for Carers
How do I exercise my rights under GDPR?
How can I update or delete profile photo?
How do I log in to my account?
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Owner
Everything owners need to get started and stay informed.
Booking
14How to Edit Service Dates on Floofy
How do I rebook with a carer?
How do I review my carer after a stay on Floofy?
How to View and Manage Requests on Your Floofy Account
What if my booking request expires on Floofy?
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Payments
10How much does it cost to book a pet carer?
When will I be charged for a service?
How do I add, edit, or remove a credit card from my account?
How do I pay for a booking?
How do I use coupons, promo codes, and gift cards?
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How do I unsubscribe from Floofy emails?
Why am I getting an error when I try to add my phone number?
Is Floofy free?
What are the Floofy Terms of Service?
How do I sign up?
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Keeping Your Account Secure
What Information Does Floofy Share?
How to Stay Safe on Floofy
What Should I Do If I Feel Uncomfortable?
Why Should I Book and Pay Through Floofy?
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How do I choose the right carer?
How do you check carers?
Do you accept cats and other animals?
How do I find a pet carer for my pet?
How long does the carer’s rate cover?
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Carer
Guidance for carers on onboarding, availability, payouts, and safety.
How do I become a pet carer or dog walker on Floofy?
Do I need to be licensed to be a carer?
Is my carer profile approved?
How do I verify my identity?
What are the service fees?
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How Do I Set Up My Stripe Account?
How Do I Review My Payments for Bookings?
Where Can I View My Total Earnings?
How Do I Get Paid for Bookings?
How Do Taxes Work?
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How Can I Ensure a Safe, Stress-Free Stay?
Why Should I Pay and Communicate Through Floofy?
Can Floofy deactivate my account?
What Should I Do If I'm Worried About a Pet’s Well-Being?
What is Floofy’s feedback policy?
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How do I deactivate my Floofy account?
How Do I Change My Account Email Address?
How do I set pet and booking preferences?
How Do I Update My Address?
How do I manage my rates for extra services?
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Automated Records for Last-Minute Cancellations
How do I create a Meet & Greet?
How Do I Modify an Upcoming Booking?
How do I send a pet owner photos during a booked stay?
What If I Need to Cancel a Booking?
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How Can I Improve My Position in Floofy Search Results?
How Can I Promote My Pet Care Services?
How can I see reviews left by pet owners?
How do Floofy search results work?
How Do I Manage My Floofy Inbox?
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Need more help?
If you cannot find what you need, reach out to the support team.