Last-minute cancellations can be tough. Pet owners might struggle to find another carer and may have to change their own plans. If you cancel a booking 5 days or less before it starts, an automated note will appear on your public profile under the Reviews section. It will show how far in advance you cancelled the booking.

As a carer, you can accept, decline, or cancel bookings. These records help pet owners make informed decisions about whether to book with you, showing whether cancellations are rare or more frequent.

We also understand that when pet owners cancel at the last minute, it affects you too. That’s why you can set and enforce your own cancellation policies. Learn how to customise them here.

To avoid last-minute cancellations, keep your calendar and profile up to date, and arrange introductory meetings, dog walks or drop-in visits, with new pet owners.

FAQs

What if the pet owner asks me to cancel for them?

If the pet owner needs to cancel, select “The pet owner needs to cancel” as the reason. They will then be prompted to complete the cancellation, and no automated note will appear on your profile.

What if the cancellation is out of my control?

We understand that unexpected things happen. Contact Floofy Support, and we’ll help you. If a record appears on your profile, you can respond to explain why the cancellation occurred.