Your inbox is organised into categories to help you stay on top of your requests. Here’s how to access it and what each category means:

On the Website

Click the conversation icon to open your Inbox. You’ll find the following sections

Pending Requests

These are requests that haven’t been booked yet.

When a pet owner sends a request, it appears here.

If you can’t accommodate a request, it’s best to reply to the customer and then archive it. Replying is important because if you don’t respond within 24 hours, your carer profile may automatically be set to ‘away,’ meaning you won’t be visible in search results until you update your status. Archiving requests you can’t book also helps; unbooked requests sitting for over 24 hours may signal that you’re unavailable, affecting your visibility.

Upcoming Bookings

This section contains confirmed bookings that are currently ongoing or set for the future. Once a booking is here, the pet owner has paid, and you have accepted the request.

Past Bookings

This lists all completed bookings. You can quickly initiate a new booking with a past customer by selecting “Book Again.”

Archived Requests

These are requests you received that were either not booked or were cancelled. If you need to restore a current or future request, select “Unarchive” to move it back to pending.

On the Mobile Web

• Tap the Inbox icon at the bottom left of the screen.
• If you have any pending or upcoming requests, they’ll show up here.
• To view archived or past bookings: Tap the “Past” or “Archived” tab.

How to Archive a Pending Request

• Open the request.
• Tap “Details” in the top right corner.
• Tap “Archive”.
• Select the reason for archiving.

How to Unarchive a Request

• Open the request.
• Tap “Details” in the top right corner.
• Tap “Unarchive”.

If you need more help managing your requests, check out related articles in Floofy’s Help Centre!