When pet owners look at your profile, they see several statistics that give them information about your response rate, response time, and photo rate. Improving these numbers can reassure owners and encourage them to reach out to you.
What the Numbers Tell Pet Owners
Response Rate: This shows how often you reply to initial requests within 24 hours.
- It’s calculated from your 10 most recent requests received in the last six months.
- A 100% response rate means you replied within 24 hours to each of your last 10 requests.
- You’re more than twice as likely to get a booking if you reply within an hour of receiving a request.
Note: If you receive duplicate requests from the same pet owner, make sure to respond to all of them as they count toward your response rate.
Response Time: This measures how quickly you respond to new requests on average.
- It’s based on your 10 most recent requests.
- Responding within 15 minutes is a great way to improve this statistic.
- Enable SMS notifications or use the Floofy app with push notifications to respond faster.
Repeat Pet Owners: This measures how many pet owners have booked with you more than once.
Improving these statistics can help you stand out to pet owners and grow your pet care services!