If you’re worried about the health and safety of the animal you’re caring for, contact the owner right away. If you can’t reach the owner, get in touch with their vet or the nearest open vet as soon as possible.

Although we hope it never happens, if there’s an emergency like an injured, sick, or lost pet, contact the Floofy’s Trust & Safety team to report it immediately so we can assist you quickly.

Tip: To prevent some situations from becoming emergencies, keep updated records of the pet’s medical history, vaccinations, diet, and special needs. Do an introductory meeting before the booking to discuss this important information.

Floofy offers the following services in case of an emergency

The Floofy Guarantee

Every care service is backed by the Floofy Guarantee. Learn more about what’s covered under the Guarantee here.

Carer Resources

Explore articles on preventing pet escapes, reading pet body language, and more here.