The well-being of pets is our top priority.
If you’re concerned about the health or safety of a pet in your care, reach out to us by submitting a help request by navigating to the bottom of any page in the Help Center and selecting Contact Support. Our Trust & Safety team is always available to help you through any situation and answer your questions. If needed, they can also connect you with expert vet nurses for advice during a booking.
We also recommend contacting the pet’s owner immediately. If they’re not available, try their emergency contact. Since the owner knows their pet best, they can offer useful guidance.
Tip: Before the booking, create a care plan with the owner that includes their emergency vet details. This helps ensure a safe and stress-free experience.
You can also review our carer resources to brush up on pet safety. For details on what’s covered under the Floofy Guarantee, check out the Guarantee page.