What are favourites and how do I manage them?
Feedback Feature for Carers
How do I exercise my rights under GDPR?
How can I update or delete profile photo?
How do I log in to my account?
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Owner
Everything owners need to get started and stay informed.
Booking
14How to Edit Service Dates on Floofy
How do I rebook with a carer?
How do I review my carer after a stay on Floofy?
How to View and Manage Requests on Your Floofy Account
What if my booking request expires on Floofy?
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Payments
10How much does it cost to book a pet carer?
When will I be charged for a service?
How do I add, edit, or remove a credit card from my account?
How do I pay for a booking?
How do I use coupons, promo codes, and gift cards?
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How do I unsubscribe from Floofy emails?
Why am I getting an error when I try to add my phone number?
Is Floofy free?
What are the Floofy Terms of Service?
How do I sign up?
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Keeping Your Account Secure
What Information Does Floofy Share?
How to Stay Safe on Floofy
What Should I Do If I Feel Uncomfortable?
Why Should I Book and Pay Through Floofy?
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How do I choose the right carer?
How do you check carers?
Do you accept cats and other animals?
How do I find a pet carer for my pet?
How long does the carer’s rate cover?
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Need more help?
If you cannot find what you need, reach out to the support team.