Account and Profile
Find the answer you need faster with the most useful articles below.
What are favourites and how do I manage them?
Learn how to manage your favourites by bookmarking carers' profiles for easy access and tracking your preferred sitters.
Feedback Feature for Carers
Discover how pet carers can leave feedback after bookings, enhancing understanding of your pet's needs and ensuring a better match.
How do I exercise my rights under GDPR?
Learn how to exercise your GDPR rights at Floofy, including data access, correction, deletion, and managing your privacy preferences.
How can I update or delete profile photo?
Learn how to update or delete your profile photo and your pet's profile photos directly from your Floofy account.
How do I log in to my account?
Learn how to log in to your account on Floofy.com using Facebook, Google, or your email address, and how to log out.
How do I reactivate my Floofy account?
Learn how to reactivate your Floofy account by logging in with your previous email and password. Contact support for any issues.
How do I change my name in my account?
Learn how to change your name in your account after a legal change or typo. Submit a help request for assistance.
How do I add, edit, or remove a pet profile?
Learn how to add, edit, or remove a pet profile to ensure your carer has all the necessary information for your pet's care.
Can I appeal Floofy’s decision to deactivate my account?
Learn how to appeal Floofy’s account deactivation if you believe it was a mistake and understand the Terms of Service requirements.
How do I reset my password?
Learn how to reset your password on the Floofy Website with these simple steps to regain access to your account.