Booking
Find the answer you need faster with the most useful articles below.
How to Edit Service Dates on Floofy
Learn how to easily edit service dates, pets, or walks in your Floofy account's Pending Requests section.
How do I rebook with a carer?
Easily rebook your favorite carer from your Inbox by following simple steps. Get your booking confirmed quickly and efficiently!
How do I review my carer after a stay on Floofy?
Learn how to review your carer on Floofy after a stay, ensuring quality care for pets and helping fellow owners make informed choices.
How to View and Manage Requests on Your Floofy Account
Learn how to view and manage requests in your Floofy account's Inbox, including pending, upcoming, past, and archived bookings.
What if my booking request expires on Floofy?
Learn what to do if your booking request on Floofy expires and how to restart the booking process with your carer.
How do I modify a booked service?
Learn how to modify your booked service by updating dates or adding pets through your Floofy account.
How do I edit pet day care, dog walking, and drop-in requests on Floofy?
Learn how to easily edit your pet day care, dog walking, and drop-in requests on Floofy before and after booking.
What is Booking Protection on Floofy?
Learn about Booking Protection on Floofy, including refunds and credits if a carer cancels last minute.
How can I tell if my pet's service has been booked on Floofy?
Learn how to check if your pet's service is booked on Floofy through confirmation emails and your inbox.
How do I contact a carer?
Learn how to contact a carer on Floofy, including steps for both the website and mobile web to ensure a smooth booking process.
What qualifies as an extenuating circumstance?
Learn what qualifies as an extenuating circumstance for service cancellation and potential refunds under our policy.
How to Add Another Pet to a Floofy Booking
Learn how to easily add another pet to your Floofy booking with step-by-step instructions for both before and after confirmation.
How do I cancel a service?
Learn how to cancel a service through your Floofy account, check cancellation policies, and understand refund options.
What questions should I ask my prospective carer?
Ensure your pet's safety by asking key questions to your prospective carer. Build trust and set clear expectations for a great experience.