Payments
Find the answer you need faster with the most useful articles below.
How much does it cost to book a pet carer?
Discover how pet carer costs vary on Floofy based on services, rates, and needs. Learn about standard and additional fees for your booking.
When will I be charged for a service?
Learn when your card is charged for a service, how temporary charges work, and why booking through Floofy is essential for your protection.
How do I add, edit, or remove a credit card from my account?
Learn how to add, edit, or remove a credit card from your Floofy account securely and easily through your profile settings.
How do I pay for a booking?
Learn how to pay for your booking after finding a carer, including steps for web and mobile payments, promo codes, and important tips.
How do I use coupons, promo codes, and gift cards?
Learn how to use coupons, promo codes, and gift cards on Floofy during payment and account setup.
What is Stripe and how does it work for payments?
Learn about Stripe, a secure payment provider used by Floofy for transactions, including card charges and payment release details.
What if my carer cancels a booking?
Learn what to do if your carer cancels a booking, including full refunds and finding a replacement carer.
Should I tip my carer?
Learn about tipping your carer on Floofy. Tipping is appreciated but not required. Leave a review to show your support!
What is the puppy rate and what age does it apply to?
Learn about puppy rates for dog care, applicable to dogs under one year old. Find rates on carer profiles and ask questions if needed.
Where can I find a receipt for my booking?
Find your booking receipt in Payment History or your confirmation email. Access details through your Dashboard for easy retrieval.