Trust and Safety
Find the answer you need faster with the most useful articles below.
Keeping Your Account Secure
Learn how to keep your Floofy account secure with tips on recognizing unusual messages and reporting security issues.
What Information Does Floofy Share?
Discover how Floofy protects privacy while allowing communication between carers and pet owners before and after booking services.
How to Stay Safe on Floofy
Learn how to stay safe on Floofy with tips on recognizing suspicious behavior and protecting your account from scams.
What Should I Do If I Feel Uncomfortable?
Feeling uncomfortable on Floofy? Report inappropriate conversations, protect your info, and ensure safety with our guidelines.
Why Should I Book and Pay Through Floofy?
Discover the benefits of booking and paying through Floofy for secure payments, easy messaging, and peace of mind with the Floofy Guarantee.
How Can I Keep My Pet Safe?
Ensure your pet's safety with our tips on profiles, carer meetings, and communication for a worry-free experience while you're away.
What does Floofy do to support safety?
Discover how Floofy prioritizes safety with identity checks, verified reviews, and support for a secure pet care experience.
What is Floofy’s Review Policy?
Learn about Floofy’s Review Policy, guidelines for leaving reviews, and how to ensure respectful communication between pet owners and carers.
What does the Floofy Guarantee cover for pet owners?
Discover what the Floofy Guarantee covers for pet owners and learn how it protects your bookings. Visit our page for details.
Data Requests from Law Enforcement and Government Authorities
Learn how Floofy cooperates with law enforcement while protecting user privacy. Visit our guidelines for data requests from authorities.