Need to change a booking? Here’s how to update dates or add pets

Contact Your Carer

• Sign in to your Floofy account and click on the conversation icon to go to your Inbox.
• Go to the Upcoming Stays tab and choose the booking you want to change.
• Send your carer a message with the details of the changes first, then, if they agree, you can update the booking.

Note: If you’re adding a new pet, make sure they have a Floofy pet profile.

Accepting the Changes

• Once you update the booking, your carer will get an email and they will have 24 hours to accept the changes.
• On the Mobile Web, the carer should go to their Inbox, find the modified booking, and tap Accept to confirm.
• On the Website, your carer should sign in, review the changes, and click Accept to confirm.

Price Adjustments

• If the changes increase or decrease the cost, you’ll see the changes under the Payment details.