Reviews are a key part of the Floofy community as they help other pet owners learn about a carer’s strengths and experiences.
Here’s how the review process works:
- You have 3 weeks after a booking ends to leave a review.
- Your carer can also leave feedback about your pet during the same time window.
- Neither of you will see the other’s feedback until both reviews are submitted or the 3-week period ends.
To leave a review after a stay, follow these steps:
On your mobile
- Tap Inbox at the bottom of your screen.
- Tap the mailbox icon in the top left corner.
- Select Past.
- Tap Leave a Review.
- Choose a star rating, write your review, then tap Submit Review.
On the web
- Go to your Inbox by selecting the conversation icon in the top right corner.
- Select Past Bookings.
- Click Review This Booking.
- Follow the prompts to leave your review, commenting on safety, communication, and the care environment.
- Click Submit Review. You’re all set!
Leaving a review helps ensure every pet gets the best care possible on Floofy!