At Floofy, safety is our top priority, not just for pets, but for carers and pet owners too. We continually improve our website’s security, and here’s how you can be proactive about protecting yourself online.
Recognising Suspicious Behaviour
While rare, some people may try to misuse Floofy to get your information or money without ever using the service. Be on the lookout for the following
Phishing
Floofy Support will never ask for your username or password. Phishing messages might ask for personal details like your full name, email address, phone number, or financial info, and might include fake links. If you receive a suspicious message, don’t respond or click on any links. Report it to Floofy immediately.
Overpayment
Someone may offer to pay you outside of Floofy and send more than they owe, asking for a refund. The original payment will likely bounce, leaving you out of pocket. Always handle payments through Floofy.
Advance Fee Scams
These scams involve offers of extra payment or rewards for using services outside of Floofy, but the rewards never arrive. Stick to payments on Floofy to stay safe.
Unusual Requests
Watch for other odd requests, such as:
- Asking you to provide a service unrelated to pet care
- A pet owner asking you to contact their friend or someone else outside of Floofy
- Odd language or over-the-top stories that don’t feel right
- Changing personal information (like a different name or email)
- Urgent demands for questionable actions
When to Contact Floofy
If you spot any of these suspicious behaviours, flag the conversation in your Floofy account and let us know right away so we can take action. Include details like names, email addresses, and screenshots when reporting.
How to Protect Your Account
Recognise Official Floofy Emails
Emails from Floofy will end in @floofy.com. If you receive emails from other addresses asking for personal details, be cautious.
Create a Strong Password
Use a password that’s 8–10 characters long, with letters, numbers, and symbols. Change it regularly and avoid reusing passwords across different accounts.
Check for Secure Web Pages
Ensure the web address starts with “https://” before logging in, and look for a padlock symbol next to it.
Use Floofy’s Payment System
Always pay and communicate through Floofy’s platform to keep your info safe and benefit from our support.
Avoid Suspicious Emails or Messages
Don’t follow links or download attachments from unverified sources.
Keep Your Web Browser Updated
Use the latest version of your browser to stay secure.
Report Suspicious Activity
If you come across a strange conversation or profile, report it to us immediately.