Floofy was created with the belief that everyone should enjoy the unconditional love of a pet. That’s why we work hard to make safety our top priority for our community.

FloofyProtect is our commitment to safety, and it’s free for all pet care booked on Floofy. This includes:

  1. Identity checks for every carer, along with detailed profiles and verified reviews from pet owners like you.
  2. The Floofy Guarantee for every service booked.
  3. A support team available to help you.
  4. On-platform messaging and the ability to share photos.
  5. Safe, secure, and easy online payments.
  6. Ongoing resources to help ensure safer pet care experiences on Floofy.

If you have any health or safety concerns related to a Floofy service, we’re here to help, submit a request via the Help Centre.