A booking request expires if it’s not accepted within 24 hours. If your request expires but you still want to book with that carer, you can restart the conversation:
- Go to your Inbox by selecting the conversation icon in the top right corner.
- Click on the Pending Requests tab and select the expired request. (If the original service dates have passed, check the Archived Requests tab.)
- Send your carer a message. If they respond and want you to book the service, you can start the booking process again.
- Find the grey box on the left and select Book it Now.
- Review the service details, enter your payment information, and click Request to Book.
- Your carer will have 24 hours to accept your request. Once they accept, the service is booked.