Sometimes, a carer may need to cancel a booking. Don’t worry, we’ve got you covered.
Full Refund: If your carer cancels for any reason, you’ll get a full refund straight to your account.
Reservation Protection: If your carer cancels within seven days of the start of the booking, we’ll help you find a replacement carer. For more information, check out our reservation protection page.
Need help? Submit a request via the Help Centre.