Floofy is dedicated to creating a safe and worry-free environment while protecting the privacy of both carers and pet owners.
- Communicating through Floofy: To keep your identity private, Floofy allows its users to communicate through its internal chat both before and after a service is booked. Sometimes, when setting up an introductory meeting, a carer or pet owner may choose to share their address or phone number to arrange an in-person meeting.
- Privacy After Booking: Even after a service is booked, Floofy has strict policies in place. A carer’s address will only be shown if the service is happening at the carer’s home.
For more details on how information is shared, please read our Floofy Privacy Policy.
If you have any questions, we’re here to help! Submit a help request by going to the bottom of any page in the Help Center and selecting Contact Support.