Booking and paying through Floofy is not just a requirement in our Terms of Service; it also keeps you, your pet, and your carer safe. Here’s how:
- Secure Payments: Our payment system protects your credit card information using encryption, and your personal payment details are never shared with your carer. Paying through Floofy is cashless and convenient, ensuring your information remains private. Paying outside of Floofy could expose you to fraud.
- Easy Messaging: When you communicate through your Floofy account, you benefit from built-in security features. It’s user-friendly, allowing you to book services, discuss stay details, schedule Introductory meetings, pay securely, and receive adorable photo updates all in one place.
- The Floofy Guarantee: When you book and pay through Floofy, you’re covered by the Floofy Guarantee, giving peace of mind to both pet owners and carers. Visit our Floofy Guarantee page to learn more about what it covers.
Floofy is here to make pet ownership easier, including providing a secure and convenient way to pay for pet care. For more information on how payments work, check the Payments section of our Help Centre.
If you have any questions, we’re here to help! You can submit a help request by going to the bottom of any page in the Help Center and selecting Contact Support.